I had some jewelry that I did not expect to get much for, and was pleasantly surprised by the offer I received! The process was easy and safe, and I would definitely recommend SellYourGold.com to anyone. I'm very pleased with the customer service.
Frequently Asked Questions
Where to sell your wedding ring: The Birds and the Bees
While we won't be able to tell you what you ever saw in him or why you have a broken engagement, we can answer your questions about how & where to sell your engagement & wedding rings and other break-up jewelry with our simple and straightforward service.
We understand that when you sell a diamond engagement ring or other "ex" jewelry, it's not an everyday experience, so you’ll probably have questions about the OutOfYourLife.com™ process and how to sell your engagement ring. There are other places where you can sell engagement rings, wedding rings and other fine jewelry, such as local pawnshops and jewelry stores, but we believe selling to OutOfYourLife.com will give you the fairest prices and the most comfortable overall experience.
- Why is OutOfYourLife.com the best way to sell my fine jewelry?
In addition to always offering fair prices for your jewelry, OutOfYourLife.com enables you to avoid intimidating experiences at pawnshops and congested jewelry markets. Our unique jewelry selling experience is quick, simple, secure and comfortable. We also respect your prerogative to change your mind. When you sell goods at traditional retail or wholesale storefronts, the sale is final. OutOfYourLife.com, on the other hand, is happy to return your jewelry for any reason if you notify us within 10 days of the date on your payment check.
- Is it safe to send my engagement ring and other fine jewelry through the mail?
Yes. OutOfYourLife.com and its affiliated companies have developed a reliable submission process with over ten years of doing business through the mail. Hundreds of thousands of valuable pieces have traveled safely between sellers like you and our offices. Your items travel in the OutOfYourLife.com Break-Up Box through the US Postal system. This is the same dependable method that the jewelry industry uses to transport shipments from one destination to another. - See more at: https://www.outofyourlife.com/faqs_answers?q=75#sthash.6LOkZE1c.dpuf
- How do I know I will get the best prices?
Our parent company, OutOfYourLife.com, has spent many years cultivating relationships with top buyers of wedding rings, diamonds, fine jewelry and watches. We put a great deal of effort into achieving the top selling price for all items, thus allowing us to purchase at what we feel are our highest prices. If you?re unsure about our prices, we recommend that you obtain other offers from local buyers prior to sending your items. This means they should tell you what they would pay to buy your items, not what they believe you should get for your items or what they might pay you if you leave them on consignment. The only offer that is comparable is an immediate outright purchase offer, like the check you will receive from OutOfYourLife.com.
- Will my jewelry be safe and insured while in your possession?
Absolutely. The Break-Up Box we mail you has multiple barcode signatures to identify your jewelry throughout the selling process. Once at our facility, all items are stored safely in vaults throughout the entire process. OutOfYourLife.com has video and central station alarm systems, and your items remain in this environment until we complete the purchase. In the event of a loss or damage after we receive an item, OutOfYourLife.com will accept liability of one-third (1/3) of the appraised value of the lost or damaged item or Ten Thousand Dollars ($10,000.00), whichever is less. Please see our Terms of Service for specific applicable terms.
- Does OutOfYourLife.com report my transaction to the Internal Revenue Service?
No. OutOfYourLife.com has no responsibility to report purchases, or parties from whom we purchase, to the IRS.
- What about selling to a pawnshop or a local jeweler?
We believe selling to OutOfYourLife.com will give you the best overall experience for selling your engagement ring or other high-end jewelry. We have access to buyers worldwide, whereas a local pawnshop or jewelry store is limited to a relatively small pool of local customers. And you'll receive great customer service for a friendly, hassle-free experience.
- Can I get it back?
Absolutely! Simply call 1-800-220-3500 and your item will be returned free of charge once it reaches our offices. If you have already received payment for the item, please notify us by phone within 10 days of the date on the check and return the check to us. Your item will then be returned without any charge to you.
- Could a stolen item of mine have been sold to OutOfYourLife.comSM?
It is very unlikely. The most important reason is that OutOfYourLife.com renders payment not with cash, but rather with a company check. This creates a paper trail and record of activity that a thief wants to avoid at all costs. Usually stolen merchandise is sold locally by way of some type of cash transaction.
- Can you give me an exact price on my engagement ring before seeing it?
Unfortunately, we cannot. There are too many variables that affect values. Also, we must physically inspect each item to make an accurate determination of value. However, if you are not completely satisfied with our check amount, simply call us within 10 days of the date on the check, return your check to us, and we will return your items at no charge to you.
- How do you determine the amount paid for my jewelry?
The purchase price of your jewelry is based on the quality, size, rarity, value and marketability of each item as objectively determined by jewelry buying experts.
- Do you buy broken jewelry or an engagement ring that's missing a stone?
Yes! We accept both damaged and orphaned items.
- Do you remove stones to appraise and price items?
No. OutOfYourLife.com uses state-of-the art equipment to appraise the jewelry we receive without disturbing stones. In some rare cases a primary stone in a wedding or engagement ring may be set in a way that makes it impossible to accurately determine the value, even with the finest equipment. In such cases, we will contact you to request your permission to remove the stone. Only with your permission will we take such a step.
- What if I'm not sure if a diamond is real or fake?
You may submit any items that look like precious metals or stones. Our appraisers will determine whether they are actually of value and price the pieces accordingly. If the items are not precious, we will either pay the appraised value or return your items.
- How will I receive my payment?
Once you submit your jewelry using the secure, postage-paid Break-Up Box, experienced appraisers will carefully assess the value we will pay for each item and promptly mail you a check.
- How long will it take to receive my payment?
Upon arrival of your submitted Break-Up Box, the processing and issuing of your check will be completed promptly (usually within 48 hours). Keep in mind that the Break-Up Box will be traveling via First Class US Mail, which could take up to 7 business days or more depending on where you live. And it could take a similar amount of time for your payment to travel back to you. You can track the status of a submission online or by calling 1-800-220-3500 using the barcode on your receipt.
- What if I'm not satisfied with my payment?
If you are not absolutely satisfied with your payment and would like your items back, simply notify us at 1-800-220-3500 within ten days of the date on the check and return your check to us. Your item(s) will then be returned free of charge.
- How do I sell my engagement ring?
It's incredibly easy to sell your engagement ring or any unwanted jewelry through OutOfYourLife.com. Order a Break-Up Box today and once it arrives, mail it back to us with your enclosed items. The Break-Up Box is pre-addressed and postage-paid for your convenience.
- Is the OutOfYourLife.com Break-Up Box free?
Yes. The Break-Up Box is absolutely free upon your request. You may order as many as you need online or by calling 1-800-220-3500. There is no obligation to sell your jewelry once you receive the Break-Up Box.
- Where do I send my Break-Up Box?
Your Break-Up Box is pre-addressed and postage-paid. Simply seal your items inside the Break-Up Box with a copy of your Item Submission Form, drop it in the mail and you're done!
- How do I use the Break-Up Box?
Your Break-Up Box will arrive at the address you provide with an Item Submission Form. Simply fill out the form, enclose the white (top) copy inside the box along with your jewelry and drop the Break-Up Box in the mail. Your postage is prepaid. You may track the status of your submission online or by calling 1-800-220-3500 using the barcode on your receipt.
- Is the Break-Up Box insured if it gets lost?
If you send us items in a prepaid OutOfYourLife.comSM Break-Up Box, OutOfYourLife.com will assume loss for an amount equal to the lesser of the one-third (1/3) of the appraised value of the lost contents or Five Hundred Dollars ($500.00). Accordingly, if you anticipate the value of your items to be in excess of $500.00, you should send them via UPS or the Postal Service (using the OutOfYourLife.comSM materials) and insure your item(s) against loss in transit for your full anticipated value. In the event of a loss or damage after we receive an item, OutOfYourLife.com will accept liability of one-third (1/3) of the appraised value of the lost or damaged item or Ten Thousand Dollars ($10,000.00), whichever is less. Please see our Terms of Service for specific applicable terms.
- What if all my items don't fit in the Break-Up Box?
We will gladly send you additional submission boxes. Please call 1-800-220-3500.
- Can I use my own packaging?
Yes, but you must include in your packaging the Item Submission Form provided in your Break-Up Box. OutOfYourLife.comSM uses the barcode on this inventory sheet to identify and track your items. Should you decide to use your own packaging, you are responsible to insure your items.
- How do I know you received my jewelry?
7- 10 business days after the date you mail your Break-Up Box, you'll be able to view the status of your submission with our online tracking system. Simply enter the barcode provided on your Item Submission Form. You can also call us at 1-800-220-3500 for an update.